RETURNS

We accept returns and exchanges. Contact us within: 14 days of delivery. Ship items back within: 30 days of delivery. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

I don’t accept cancellations, but please contact me if you have any problems with your order.

Several types of goods are exempt from being returned. The following items can’t be returned or exchanged, because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Custom or personalized orders.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

SHIPPING

To return your product, please contact us at info [@] hardy.ru for more information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
There is often some processing time before a refund is posted.
If you still have not received your refund yet, please contact us at info [@] hardy.ru

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info [@] hardy.ru for more information.

We also recommend you to get familiar with the Shipping and Payment Conditions as well as our Terms of Service and Privacy Policy. And please feel free to contact us anytime, we will always be in touch!

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